25 reasons why our clients say we're the best
We’re not one of the big six, so we can give you everything you want from a telecoms partner. We’re a modern telecoms provider who has chosen to stick to good old fashioned values.
Our company is a little bit different
94% client retention rate since February 2012
Employees are accountable for their decisions
We are independent and don’t answer to shareholders
Have a complaint? Speak to the UK Managing Director
We have a 100% key staff retention rate since 2012
We go above and beyond with communication
No premium rate phone numbers to call
No call centres. Speak to the same person each time
No hold music and no frustrating auto attendants
You won’t be passed from team to team
No security questions as we know who you are
Instant Support. Your calls answered within 6 seconds
We over-communicate, even if there’s no update
Clients are known by name, not by account number
Know us by name and have our direct phone numbers
We're not all about the sales
No pushy sales and no sales targets to prioritise
Sales and technical collaborate on your solution
We have the full suite of UK internet products
Quarterly research means we’re competitively priced
Find our products cheaper, we can often price match
We have regular offers for new and existing clients
We’re a solutions provider and love non-standard requests
You'd find it hard to get better technical support
No scripts or call sheets. We use knowledge and experience
Techies with 30 years experience who started with dial-up
No levels of support or triage. An expert straight away
We monitor every circuit and call you if there are issues
Your customer service has been excellent throughout, and it’s been a breath of fresh air, compared to either BT or Virgin.
OptaNet Ltd (UK)
132 Queens Road
Brighton
East Sussex
BN1 3WB
+44 (0)203 475 3610
sales@optanet.com
OptaNet LLC (US)
244 Fifth Avenue
Suite 1460
New York
N.Y. 10001
+1 (888) 500-0435
sales@optanet.com